Re Design Mobile JKN
Aug 25, 2023
Re-Designing the Mobile JKN App Project: Enhancing Accessibility and User Experience
Introduction
The National Health Insurance (Jaminan Kesehatan Nasional or JKN) program in Indonesia aims to provide affordable healthcare access to all of its citizens. A crucial component of this program is the JKN mobile application, which enables users to access information about health insurance, register, access healthcare services, and track their health claims. To improve accessibility and user experience, significant changes to the JKN mobile app are required.
Challenges Faced
Accessibility: One of the primary challenges is ensuring that the application can be accessed by all segments of the population, including those residing in remote areas with weak internet connections.
User Experience: The app must be well-designed to be user-friendly for all users, including those who are not tech-savvy.
Security and Privacy: Protecting users' personal data is a top priority. The app must adhere to strict data security standards.
Potential Solutions
Responsive Design: Building an app that can function well even on weak internet connections. This may include utilizing technologies like data caching and image compression.
User-Centric Design: Adopting a user-centric design approach to ensure the app is easy to use. This includes using intuitive icons and navigation as well as straightforward language.
Issue Reporting Feature: Adding a feature for reporting technical issues or other problems easily.
Training and Support: Providing easily accessible guides and support for users who require assistance in using the app.
Enhanced Security: Conducting a comprehensive security audit and implementing strong encryption technology to safeguard users' personal data.
Educational Features: Providing educational resources about the JKN program and its benefits through the app, such as video tutorials or informative articles.
Benefits of the Re-Design
Improved Accessibility: Enhanced accessibility will allow more people to access the healthcare services they need, even in remote areas.
Better User Experience: Users will feel more comfortable and confident using the app, potentially increasing participation in the JKN program.
Data Security Improvement: Protecting users' personal data is a top priority, and with the implemented security improvements, users will have greater confidence in sharing their information.
Enhanced Education: Providing educational information through the app can help users understand the benefits and procedures associated with the JKN program.
The re-design of the JKN mobile app is a critical step in improving access to affordable healthcare services in Indonesia. By focusing on accessibility, user experience, and data security, we can ensure that the JKN program continues to positively impact the well-being of the Indonesian population.